warranty

Country Woodshop is confident of its quality wood products. That’s why we offer a warranty covering defects in workmanship, material, and construction of our furniture for a period of two years. If a defect is found by the customer during that period, we will either repair or replace the defective item, or substitute a different item. The final decision is at the discretion of Country Woodshop.

If the humidity moves out of the ideal range, solid wood tables could expand or contract, causing splits in the grain pattern and joints of the wood panels. These symptoms are the result of an uncontrolled environment and are not considered defective. If the environment is not controlled these conditions should be appreciated as an inherent characteristic of solid wood. Due to wood’s “open grain”, they tend to expand and/or contract in relationship to their environment. Indoor humidity levels in the range of 35-45% will minimize gapping, such as, at the center or ends of table leaves.

 EXAMPLE OFSEASONAL GAPPINGSeasonal gapping or minor cracks in the grain pattern of solid wood are considered a normal occurrence and should not be assumed to be a defect of materials or workmanship. If, under normal conditions, the furniture develops a defect, such as deep cracks in a table, a dealer will visit the customer’s home to assess the humidity level. The dealer is responsible for taking a portable hygrometer along to the customer’s house and record the humidity. Recorded humidity readings will be sent to Country Woodshop when the item is returned for repairs. If the humidity is not in the range of 35-45%, the warranty is void and repair charges will be assessed. If the defect is due to material or workmanship, the item will be repaired. If repairing is not practical, the item will be replaced.

 

limitations:

The warranty will be honored if the consumer has the original sales receipt. The warranty is not transferable to another owner. The warranty is only valid on furniture purchased from an authorized Country Woodshop dealer. Tables not finished on underside of table as well as top are not under warranty.  Warranty does not include freight costs to and from factory or inspection fees – these costs are the responsibility of the customer. No credit for repairs will exceed total value of the repaired item. Negligence, misuse, or accidents by the customer will void the warranty. (See section on how to care for solid wood furniture for details on proper handling to prevent voiding the warranty.)

The Country Woodshop   |    62870 CR. 43   |   Goshen, IN 46528   |  (574) 642-3681

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